Cancellation & Refund Policy

At Bark and Thread, we strive to provide a smooth shopping experience. Please read our policy carefully to understand how cancellations and refunds are handled.

Order Cancellation

• Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.
• Once an order has been shipped, it cannot be cancelled.
• To request a cancellation, please contact us with your order details as soon as possible.

Non-Cancellable Orders

• Customized, personalized, or made-to-order products are non-cancellable once the order is confirmed.

Refund Policy

• If a cancellation request is approved, the refund will be processed to the original payment method within 5–7 business days.
• The time taken for the refund to reflect in your account may vary depending on your payment provider.

Damaged or Defective Products

• If you receive a damaged or defective product, please notify us within 48 hours of delivery with clear photos or videos as proof.
• After verification, we will offer a replacement or full refund, depending on the situation.

Incorrect Product Received

• In case you receive the wrong product, please contact us within 48 hours of delivery.
• We will arrange a replacement or issue a refund after verification.

Return & Refund Conditions

• Products must be unused, in original condition, and with all original packaging.
• Items returned without prior approval may not be accepted.

Refund Processing

• Once the returned product is received and inspected, the refund will be initiated within 5–7 business days.

Important Note

• Shipping charges (if any) are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
• Bark and Thread reserves the right to cancel any order due to unforeseen circumstances such as stock issues or payment problems. In such cases, a full refund will be issued.